Professional Help Needed

  My youngest daughter and I have recently visited her dermatologist, now I must say that the Dr. himself and every nurse that we have ever encountered there have been very amazing. They are always very polite and very kind to my 7 year old and myself. Now with that being said I am wanting to share the experience that I had with the employee at the checkout desk. I must say that it was very bad in the subject of "People Being Professional". I was told by the Dr. that my daughter needed to be seen again in no later than two weeks, so when we get up to the desk and the clerk hands me a card with a date on it that was clearly longer than two weeks I politely ask,"Excuse me dear, but do you have anything closer to two weeks? The Dr. told us that she needed to..." (and that's where she interrupted) never looking up at me says in a ugly tone, "It says right here on the paper that she needs to be seen in 2-3 weeks." I just stood there realizing that a lady and her son just got in line right behind us. I look down at my daughter to smile at her and give her a big hug for being so brave when the clerk decided to slam the new appointment card down on the counter. She had taken the old card and scribbled the new appointment over it to where I could barely make out the new date. I ask her just to make sure that I have the new date correct before putting it in my purse. "You have an unpaid balance of $134.00 that needs to be addressed!" she says to me. Anyone that knows me will verify to you that if I owe you something I pay it. They will also tell you that because of the seizures I have, I am forgetful and don't mean to be, and that is why my sweet husband took over the bill paying. So I say to the clerk as nice as I can, "Oh no, I am so very sorry. My husband takes care of our bills and he's usually pretty good with them. I can..." (and that's where she interrupted again) "It says right here that the notice was sent out in the middle of August!" Just then the lady behind me started talking to her teenage son. I had forgotten that they were back there and hearing every word that this woman was saying to me, and how she was saying it. I started shaking. I said, "Until I talk to my husband to see if he has sent off the payment would it be O.K. if I pay $50.00 on it?" "I suppose!" she says, still not looking at me one time. I give her my credit card and she hands me the receipt to sign. I smile at her still not looking at me and say, "Thank you." She says nothing to me. So I just hurry and get my purse and my little daughters hand. As I open the door to the waiting area to leave I keep saying to myself, "Don't cry, don't cry." 

I live in Bambiland. In my world there are lots of rainbows, butterflies, and the occasional unicorn. I don't look down on anyone and I don't expect anyone to look down on me. Because of me seeing the world the way I do it is often hard for me to realize that not all people think the way that I do. That not everyone was taught respect and manners and was raised with strong Christian values. No matter how many times that I tried to be nice to her, that woman was mean to me. She didn't have to be, she wanted to be. I never, ever want to make anyone feel the way that she made me feel that day. And to be perfectly honest, I wouldn't want anyone to make her feel that way either.