I actually listened to more than one webinar, however, in the end I decided to blog about this one. I have been struggling over trying to get my FOL group motivated. I really liked this guy, Scott Blanchard. The webinar lasted about an hour and besides being the Vice President of Client Solutions for his company, he is also a motivational speaker. I noticed that very early on in the webinar that he is doing what he loves, or he is a really great liar; either way, the man knows what he's talking about. One of the points that I received out of his webinar is that you have to make people passionate about the company they work for. If your employees do not believe in the company they work for; its policies and procedures, or the leadership of the management, you are not going to receive 100% of their commitment.
The Leadership-Profit Chain is a circle which means that everything goes around, that everybody gets an equal share or an equal outcome. There has to be strong leadership in order for this to work. With the passion of the employees and the customer devotion the organization can grow to be an outstanding and huge organization. When we get more customers the more we can expand and the passion of the employees will grow, not only by the money in their pockets but the joy of helping these customers. This all can become accomplished by strong leadership.
To build the passion of the employees they need to have a positive environment. I know this might sound silly but really everything that your employee sees or does at work effects the attitude or productivity of the employee. If the economy takes a downturn the leaders and employees seem to take two different reactions either they overreact or they under prepare for these kinds of events. Organizations that don't overreact tend to be the strong ones and last, they prepare and are calm if something out of the ordinary happens.
There are two different ways to see an employee, either as a cost to the company or an asset. It is better to see them as an asset because if you invest in your employees they will not only feel trusted, they will also be a better employee to your company. The employees are not just people but you need to have a one on one connection with everyone of your employees in order to get there full passion to the job that they are doing. Once you get that connection it is best not to lose it and you don’t want to be too friendly because you still want them to know that you are the boss and what you say goes. They need to know that you are in charge but you also don't need to dictate everything that they do. Just have a friendship with them but they still need to have respect to you and to the company.
Remember that the employees are just as important to your company as you are so if you treat them with respect you will receive it and so will your customers.
